Shipping policy

Company: Enzo Digital Services LLC Contact: merlot.help@ny.com | +1 (845) 536-8378

Processing Time All orders are processed within 1-5 business days. Orders are not processed or shipped on weekends or public holidays. If we are experiencing a high volume of orders, processing may be delayed by a few days. We will notify you by email if there is a significant delay.

Shipping Rates & Delivery Estimates Shipping charges are calculated and displayed at checkout. Delivery times vary depending on your location and selected shipping method.

Domestic Shipping (United States) Standard shipping typically takes 5–7 business days. Expedited shipping options may be available at checkout.

International Shipping We currently ship to select international destinations. International delivery times vary by country and may take 10–21 business days. Customers are responsible for any customs duties, taxes, or import fees imposed by their country.

Order Tracking Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update.

Lost or Damaged Shipments If your order arrives damaged or is lost in transit, please contact us at merlot.help@ny.com within 7 days of the expected delivery date so we can assist you.

Contact Us For any shipping-related questions, reach out to us at: 📧 merlot.help@ny.com 📞 +1 (845) 536-8378 📍 549 N Railroad Ave, Staten Island, NY 10304, United States