Refund policy
Company: Enzo Digital Services LLC Contact: merlot.help@ny.com | +1 (845) 536-8378
Returns We accept returns within 30 days of the delivery date. To be eligible for a return, items must be unused, in their original condition, and in the original packaging. To initiate a return, please contact us at merlot.help@ny.com with your order number and reason for return.
Non-Returnable Items The following items are not eligible for return:
- Digital products or downloadable items
- Gift cards
- Items marked as final sale
- Items that have been used, damaged, or altered after delivery
Refunds Once we receive and inspect your returned item, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that original shipping costs are non-refundable.
Late or Missing Refunds If you haven't received your refund within 10 business days, first check with your bank or credit card provider, as processing times may vary. If you still have not received it, contact us at merlot.help@ny.com.
Exchanges We only replace items if they are defective or damaged upon arrival. If you need an exchange, contact us at merlot.help@ny.com within 7 days of receiving your order.
Return Shipping Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Contact Us 📧 merlot.help@ny.com 📞 +1 (845) 536-8378 📍 549 N Railroad Ave, Staten Island, NY 10304, United States